Waste Collection Bromley Privacy Policy

This Privacy Policy explains how Waste Collection Bromley collects, uses, stores and protects your personal data when you use our waste collection and related services. It applies to all Waste Collection Bromley customers and prospective customers within our service area in and around Bromley.

We are committed to processing your personal data lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Data Controller

The data controller responsible for your personal data is Waste Collection Bromley. This means that we decide how and why your personal data is processed in connection with our services.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us, request a quote, make a booking, enter into a contract with us or otherwise use our services:

Identification and contact details: name, address, email address, telephone number and any other contact details you provide.

Service and contract information: service address, type of waste collection required, frequency of collection, access instructions, property details relevant to carrying out the service, contract dates and pricing information.

Payment and billing details: billing address, partial payment card information processed through secure payment providers, bank transfer details, records of payments made and amounts outstanding. We do not store full card details on our systems.

Communication records: enquiries, quotes requested, service instructions, complaints, feedback, and any correspondence with us by phone, email, text message or other communication channels.

Usage and technical data: information about how you interact with our website or digital tools, such as pages viewed, time and date of visit, and technical diagnostic data collected through cookies or similar technologies where applicable. Where we use cookies, we do so in line with applicable law and your preferences.

Operational and safety information: notes recorded by our staff relating to access, health and safety, or service-specific requirements at your property that are necessary to complete collections safely and efficiently.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us by phone, email or through our website to ask for information, request a quote or book a collection. We also collect data when you communicate with our staff in person, complete any forms we provide or enter into a service agreement with us.

We may receive some personal data from third parties where this is necessary for providing our services, for example from letting agents, managing agents, landlords or businesses that arrange waste collection on your behalf and provide us with your contact or access details.

Lawful Basis for Processing Your Data

We process your personal data only where we have a valid legal basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, setting up and managing your service, arranging collections, processing payments and communicating about your service.

Legal obligation: to comply with legal and regulatory requirements, such as accounting, tax obligations, waste duty of care regulations and record keeping requirements imposed by law or local authorities.

Legitimate interests: to pursue our legitimate business interests, provided these are not overridden by your rights and freedoms. This includes managing our operations, planning routes, improving our services, protecting our staff and property, handling customer queries and defending legal claims.

Consent: in limited cases where we rely on your consent, for example for certain marketing communications by email or text, or for non-essential cookies where required by law. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide waste collection and related services, including responding to enquiries, providing quotations, setting up accounts, scheduling and performing collections, and managing ongoing service relationships.

To process payments, send invoices and statements, manage billing queries and keep financial records of transactions.

To communicate with you regarding your bookings, changes to services, operational notices, safety information, complaints or queries.

To manage our business operations, including route planning, staff scheduling, vehicle allocation, service monitoring and quality control.

To meet our legal and regulatory obligations, including record keeping, waste transfer documentation, financial reporting and responding to lawful requests from authorities.

To protect our rights, property and safety, including the prevention, detection and investigation of fraud, misuse of services or other unlawful activity, and for the establishment or defence of legal claims.

To improve and develop our services, including analysing service usage, reviewing customer feedback and enhancing our processes and customer experience.

Data Sharing and Processors

We may share your personal data with selected third parties where this is necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place. These third parties act either as data processors on our behalf or as independent controllers where they determine their own purposes and means of processing.

Data processors: We may use trusted service providers to support our operations, such as payment processing providers, banking partners, IT and cloud hosting providers, email and communication service providers, route planning or scheduling software providers, and professional advisers such as accountants. These processors only process your personal data on our documented instructions and are subject to contractual obligations to protect your data.

Other third parties: We may share information where necessary with local authorities, regulatory bodies, law enforcement or other public authorities where required by law or where this is necessary to protect our legal rights or the rights and safety of others.

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and reporting obligations.

In general, we keep customer and service records for the duration of your relationship with us and for a period afterwards where legally required or where it is necessary to resolve disputes, enforce agreements or maintain accurate business records.

Financial and invoicing records are normally kept for a minimum period required by tax and accounting laws. Operational records, such as waste collection details and related documents, may be kept for periods that reflect waste management regulations and industry practice.

When personal data is no longer needed for the purposes for which it was collected and there is no legal or legitimate business reason to retain it, we will securely delete or anonymise it.

International Transfers

Where we use service providers located outside the United Kingdom or where data is stored or accessed from another country, we take steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws. This may include using standard contractual clauses or relying on other recognised transfer mechanisms.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training, and the use of secure technologies and communication methods where appropriate.

While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure. We encourage you to keep your own devices and communications secure and to inform us promptly of any suspected misuse of your personal data in connection with our services.

Your Data Protection Rights

You have a number of rights in relation to your personal data under data protection law. These rights apply to Waste Collection Bromley customers and prospective customers in our service area, subject to certain limitations and exemptions:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of your personal data and related information.

Right to rectification: you can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: in certain circumstances, you can request that we delete your personal data.

Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, for example while we check its accuracy or consider an objection you have raised.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request to receive your personal data in a structured, commonly used and machine readable format and have it transmitted to another controller where technically feasible.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is needed for legal claims.

Right to withdraw consent: where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve any concerns.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.