Accessibility Statement for Waste Collection Bromley Online Services

This Accessibility Statement explains how Waste Collection Bromley approaches digital accessibility and inclusive waste services for residents, businesses, and visitors in the Bromley area. We are committed to making our online information and waste collection services usable by as many people as possible, including people with disabilities, older people, and users of assistive technologies.

Our commitment to accessibility

We aim for our website and online tools related to waste collection in Bromley to meet the Web Content Accessibility Guidelines version 2.1 at level AA. These internationally recognised guidelines define how to make web content more accessible for people with a wide range of access needs, including visual, auditory, motor, and cognitive impairments. Our objective is to provide a consistent, predictable, and barrier‑free experience wherever possible.

Using this website with assistive technologies

The Waste Collection Bromley website is designed to work with modern screen readers, screen magnifiers, and speech recognition software. We use clear headings and logical page structures so that screen reader users can move quickly to the sections they need, such as information on waste collection days, recycling services, and bulky item removal in the Bromley area.

Images that convey important information are given descriptive alternative text so that screen readers can present this content to users who cannot see it. Where images are decorative and do not convey meaningful information, they are marked so that they can be skipped, helping users move more efficiently through each page.

Keyboard navigation and focus order

We are committed to ensuring that key information about waste collection in Bromley can be reached and used with a keyboard alone, without a mouse. Interactive elements such as menus, forms, and buttons are designed so that users can move through them using the Tab, Shift plus Tab, Enter, and arrow keys.

We aim to maintain a clear and visible keyboard focus indicator so that users can always see which item on the page is currently selected. The order in which focus moves through the page follows a logical sequence, usually from top to bottom and left to right, to match the visual layout and help reduce confusion for keyboard‑only and screen reader users.

Text clarity, layout, and colour contrast

To support users with low vision or reading difficulties, we work to ensure that text for Bromley waste collection information has sufficient colour contrast against its background in line with WCAG 2.1 AA guidance. We avoid using colour as the only way of conveying meaning, and we use a readable font size and clear spacing to make content easier to scan and understand.

Pages are designed to reflow on different screen sizes so that users can zoom in or use mobile devices without losing access to content or needing to scroll in multiple directions. We write content in plain language wherever possible, reducing jargon and explaining any necessary technical terms related to waste and recycling.

Ongoing improvements and limitations

We are continually working to check and improve the accessibility of our site and services for Waste Collection Bromley. Some older content may not fully meet current accessibility standards, and certain third‑party components may be outside of our direct control. However, we actively review these areas and seek accessible alternatives or improvements where feasible.

Contact us about accessibility

If you experience any problems using this website, encounter barriers when accessing waste collection information for the Bromley area, or need content in a different format, please contact our accessibility team. You can describe the issue, the page where it occurred, and any assistive technologies you are using. We will review your request and aim to respond with a practical solution or an accessible alternative as quickly as possible.

We also welcome suggestions on how we can improve accessibility for waste collection services in Bromley, both online and offline. Your feedback helps us to identify issues that automated tools may miss and to prioritise changes that make a real difference to people using our services.

Accessibility review

This Accessibility Statement for Waste Collection Bromley is reviewed regularly as we update our content, technology, and services. We will revise the statement when we make significant accessibility improvements or introduce new features that affect how users interact with our website and online waste collection tools.